Information We Collect

At The Heirloom Boutique, we collect information you provide directly to us when you book a consultation, subscribe to our the heirloom boutique newsletter, or engage our brand services. This includes your name, email address, phone number, business details, and any project requirements you share with us.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages viewed — this helps us refine the experience we craft for our clientele.

How We Use Your Information

Your information allows us to:

• Respond to your consultation requests with the discretion you deserve
• Deliver bespoke brand identity and digital the heirloom boutique services
• Share curated insights, campaign showcases, and the heirloom boutique updates (only if you opt in)
• Improve our craft, our website, and the way we serve future clients
• Comply with legal obligations and protect our the heirloom boutique's interests

Sharing Your Information

We never sell your personal information. We may share it with trusted partners — photographers, developers, printers — strictly when necessary to deliver your project, and always under strict confidentiality. We may also disclose information when required by law.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyse traffic patterns, and remember your preferences. You can manage cookie settings through your browser at any time — though disabling them may affect certain refinements of our site.

Data Security

We safeguard your information with the same precision applied to every diamond setting — encryption, restricted access, and continuously reviewed protocols. While no system is entirely impervious, we commit to industry-leading standards of protection.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your information
• Withdraw consent for marketing communications at any moment
• Request a copy of your data in a portable format
• Lodge a complaint with the relevant data protection authority

Third-Party Links

Our website may feature links to partner the heirloom boutique, publications, or platforms. We are not responsible for their privacy practices — we encourage you to review their policies independently.

Updates to This Policy

We may revise this Privacy Policy occasionally to reflect changes in our practice or in regulation. The latest version will always be published on this page with an updated date.